Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
clean
friendly staff
sparse decorations
limited dining options
8.4/10
Great
Rooms
8.7
Location
8.3
Service
8.7
Dining
8.3
Guest reviews
8.4/10
based on 7 reviews
9.3
9.3/10based on 1187 reviews
Henry
United States,
March
2024
9.2/10
The hotel is unbelievably amazing. From the lobby and restaurants to the rooms, the experience was immense on the 4th floor, akin to a dance club. The exceptional staff added to the perfection of my stay. However, the location is a bit far out compared to other resorts.
Rooms
10.0
The rooms were immense and luxurious, like a dance club on the 4th floor.
Service
10.0
The service was outstanding.
Location
8.0
The view of Isla Mujeres from the room was breathtaking and unparalleled. The location provides a million-dollar view and an ambiance that is truly unique.
Dining
9.0
The dining experience was delectable and offered a wide variety. The food choices were excellent and not overwhelming.
Facilities
9.0
The facilities were top-notch and well-maintained, ensuring a luxurious experience throughout the stay.
Brian
United States,
June
2023
8.2/10
My stay at the hotel was a mix of comfort and minor inconveniences. The rooms were clean and cozy, though a bit under-decorated for my taste. The staff was super attentive and welcoming, but there were some rushed moments in the dining service. The location offered unparalleled views but came with a costly cab ride from the airport.
Rooms
8.0
The rooms were clean and comfortable, but they seemed a bit under-decorated. A ceiling fan in the Master Bedroom would have been a nice addition.
Service
9.0
The staff was super attentive, and I never had to wait long without a drink. They were welcoming and always ready to assist, making my stay pleasant overall.
Location
9.0
The location provided a million-dollar view that was unbeatable. While it was furthest from other resorts, it offered a unique ambience and cool stay near the beach.
Dining
7.0
However, the property still had a lot to offer, including feedback sessions and local specialties.
Facilities
8.0
The hotel's facilities were well-maintained and modern, offering a comfortable stay despite some limitations in dining options. The Hydro spa areas were an added bonus to relax and unwind.
clean
sparse decorations
David
United States,
May
2023
7.8/10
The hotel had slow service but amazing rooms with unique interior and swim-out feature. The rooms seemed a bit under-decorated and needed a ceiling fan in the Master Bedroom.
Rooms
8.0
The rooms were amazing with unique interior and a swim-out feature. However, they seemed a bit under-decorated.
Service
7.0
Location
8.0
The location provides a million-dollar view and ambiance you can't experience anywhere else, but it is far from the airport which can make the cab ride expensive.
Dining
9.0
The dining experience was excellent, featuring many local specialties and the option to dine by the pool.
Facilities
7.0
The facilities were satisfactory, but there were some areas that could be improved.